Enhancing the learner journey through improved employee experience
Enhancing the learner journey through improved employee experience
Context
Context
Our advisors spend most of them time out in the field talking to their learners and guiding them through the qualification process. These engagements are supported by an internal digital tool that enables our advisors to view completed learner work, progress and engagements. It lets them record visits and notes about the learner and mark their progress.
We had been receiving feedback from advisors around their issues with this tool through existing feedback mechanisms (monthly surveys etc.) and were asked to look at improving this experience for our advisors so that they could focus on their key role of supporting the learners and less time on their laptops.
Our advisors spend most of them time out in the field talking to their learners and guiding them through the qualification process. These engagements are supported by an internal digital tool that enables our advisors to view completed learner work, progress and engagements. It lets them record visits and notes about the learner and mark their progress.
We had been receiving feedback from advisors around their issues with this tool through existing feedback mechanisms (monthly surveys etc.) and were asked to look at improving this experience for our advisors so that they could focus on their key role of supporting the learners and less time on their laptops.
Note
Initial prototyping
Initial prototyping
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Image 1: The original learner management database page
Image 1: The original learner management database page
Usability testing / user research
Usability testing / user research
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Business acceptance
Business acceptance
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Developer handover
Developer handover
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Design QA
Design QA
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Final thoughts
Final thoughts
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
Context -
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.